ISO9001 provides a set of quality management principles and framework to assure processes and services are carried out in a consistent and well controlled manner. Such consistency would enhance a high level of confidence in the company's clients on satisfaction, management control and compliance with regard to the products or services provided.

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The latest quality management system would instill organisation to identify and understand the surrounding, organisation and needs of interested parties such as customers, vendors, authority etc. This will give organisation a basis for effective process and effective people to deliver effective product and service continuously.

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The quality management principles are strongly emphasizing on customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.