ISO9001 provides a set of quality management principles and framework to assure processes and services are carried out in a consistent and well controlled manner. Such consistency would enhance a high level of confidence in the company's clients on satisfaction, management control and compliance with regard to the products or services provided.
The latest quality management system would instill organisation to identify and understand the surrounding, organisation and needs of interested parties such as customers, vendors, authority etc. This will give organisation a basis for effective process and effective people to deliver effective product and service continuously.
The quality management principles are strongly emphasizing on customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.
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